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Privacy Policy

Effective Date: March 13, 2026
Last Updated: March 13, 2026
Website: avo.so and its subdomains
Operator: Tradable Inc., a corporation incorporated under the laws of Canada

Tradable Inc. (“Avo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, retain, and otherwise process in connection with avo.so, its subdomains, related web applications, software, dashboards, APIs, and other products, features, content, and services that link to or reference this Privacy Policy (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, when we disclose it, how we protect it, and the choices and rights you may have regarding your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information that we collect:

  • when you visit or use the Services;
  • when you connect a wallet or otherwise interact with our wallet-related or strategy-related functionality;
  • when you contact us or communicate with us;
  • when you subscribe to updates or otherwise interact with us online or offline; and
  • when we receive information from service providers, analytics providers, security partners, or publicly available blockchain data sources in connection with the Services.

This Privacy Policy does not apply to third-party websites, applications, wallets, blockchains, protocols, exchanges, custodians, analytics tools, social media platforms, or other services that are not operated by Avo, even if you access them through the Services.

2. Nature of the Services

Avo provides software and related services that enable users to create, access, manage, monitor, and participate in digital-asset wallets, pools, strategies, automation features, analytics, and related capital-allocation tools.

Because the Services interact with public blockchains and digital wallet infrastructure, some information associated with your activity may be publicly visible, permanently recorded, or independently available through blockchain networks and third-party data services.

3. The Personal Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information.

3.1 Information you provide directly

We may collect information you provide to us, including:

  • your name, username, alias, or display name;
  • email address and other contact details;
  • communications you send to us;
  • information you provide in support requests, bug reports, surveys, applications, waitlists, or feedback submissions;
  • any profile, settings, preferences, or strategy-related inputs you submit through the Services; and
  • any other information you choose to provide.

3.2 Wallet and blockchain-related information

We may collect or infer information related to wallets and blockchain activity, including:

  • wallet addresses you connect, create, import, monitor, or interact with through the Services;
  • pool wallet addresses and related wallet identifiers;
  • public blockchain transaction data, signatures, balances, positions, token holdings, transfers, approvals, trade history, and other on-chain activity associated with relevant wallet addresses;
  • metadata relating to transactions initiated, configured, authorized, queued, monitored, or displayed through the Services; and
  • strategy configuration data, permissions, and execution preferences associated with wallet-linked activity.

3.3 Automatically collected information

When you access or use the Services, we may automatically collect technical and usage information, such as:

  • IP address;
  • device identifiers;
  • browser type and version;
  • operating system;
  • language preferences;
  • pages viewed and links clicked;
  • time spent on pages and referring URLs;
  • log files, crash data, diagnostics, and performance metrics; and
  • cookie, local storage, session, and similar technology data.

3.4 Information from third parties

We may receive information from third parties, including:

  • analytics providers;
  • fraud prevention and security service providers;
  • infrastructure, hosting, and communications providers;
  • blockchain data providers and indexing services;
  • customer support tools;
  • publicly available sources; and
  • third-party services you choose to connect or use with the Services.

4. How We Use Personal Information

We may use personal information for the following purposes:

  • to provide, operate, maintain, secure, support, and improve the Services;
  • to create, manage, and administer user access, user settings, and platform functionality;
  • to facilitate wallet-related functionality, pool administration, strategy configuration, automation, transaction monitoring, and related product operations;
  • to display analytics, portfolio data, wallet information, transaction information, and related blockchain insights;
  • to authenticate users or sessions and maintain platform security;
  • to detect, investigate, prevent, or address fraud, abuse, unauthorized access, suspicious activity, security incidents, or other harmful or unlawful conduct;
  • to communicate with you about the Services, including administrative notices, updates, support messages, technical notices, and security alerts;
  • to respond to your requests, inquiries, and feedback;
  • to analyze usage trends and improve the functionality, reliability, safety, and usability of the Services;
  • to enforce our Terms of Use and other policies;
  • to comply with applicable law, regulation, legal process, governmental request, court order, or law-enforcement request;
  • to establish, exercise, or defend legal claims; and
  • for any other purpose disclosed at the time of collection or otherwise permitted by law.

5. Automated Processing, AI Systems, and Strategy Logic

The Services may use AI-assisted, algorithmic, automated, model-driven, rule-based, or similar systems in connection with wallet activity, strategy functionality, allocation tools, analytics, monitoring, alerts, execution support, and related product features.

In connection with those features, Avo may process personal information and wallet-linked information, including:

  • wallet addresses and associated on-chain activity;
  • portfolio composition, balances, positions, and transaction history;
  • strategy settings, thresholds, risk parameters, preferences, and interaction history;
  • device, session, and usage data associated with use of the Services; and
  • communications, support context, or other information you provide where relevant to the operation, support, security, or improvement of those features.

We may use such information to:

  • operate and improve AI-assisted or automated product functionality;
  • generate analytics, recommendations, rankings, alerts, or other outputs;
  • support strategy execution, monitoring, or rebalancing logic;
  • detect anomalies, misuse, fraud, or security incidents; and
  • test, validate, improve, or troubleshoot system performance.

Automated, AI-assisted, or model-driven features may rely on incomplete, inaccurate, delayed, third-party, or publicly available information and may produce outputs, classifications, signals, or actions that are erroneous, undesirable, or adverse.

Where applicable law grants rights or imposes obligations in relation to decisions based exclusively on automated processing of personal information, Avo will seek to comply with such law as applicable to the relevant processing activity and user relationship. However, not all automated or AI-assisted functionality constitutes a decision about an individual for purposes of applicable privacy law, and the legal treatment of any feature may depend on how the feature operates in practice.

6. Legal Basis / Authority for Processing

To the extent applicable law requires us to identify a basis for processing, we process personal information where reasonably necessary to:

  • provide the Services requested by you;
  • operate our business and our legitimate interests in maintaining, securing, improving, and supporting the Services;
  • communicate with you;
  • comply with legal and regulatory obligations;
  • protect our rights, users, personnel, and the integrity of the Services; and
  • act with your consent where consent is required or where you have chosen to provide information.

7. Public Blockchain Data

Blockchains are public or distributed ledgers and are not controlled by Avo. Information recorded to a blockchain may be visible to others and may be permanently retained by the relevant network. Even where Avo removes or anonymizes data in its own systems, blockchain records may remain publicly accessible.

Accordingly:

  • wallet addresses and on-chain activity may be linked, directly or indirectly, to you;
  • third parties may independently analyze, attribute, or combine blockchain data with other information;
  • blockchain data may persist indefinitely; and
  • Avo may have limited or no ability to delete, alter, or restrict access to on-chain records.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, session replay tools, and similar technologies to:

  • keep you signed in or maintain session integrity;
  • remember settings and preferences;
  • understand usage patterns and improve the Services;
  • measure performance and diagnose issues;
  • protect the Services from fraud, abuse, and attacks; and
  • communicate with you and measure the performance of our communications where permitted by law.

You may be able to control cookies through your browser or device settings. If you disable certain technologies, some parts of the Services may not function properly.

9. When We Disclose Personal Information

9.1 Service providers and contractors

We may disclose personal information to vendors, contractors, consultants, and other service providers that perform services for us or on our behalf, such as hosting, analytics, infrastructure, security, communications, support, data storage, monitoring, and product tooling.

9.2 Business transactions

We may disclose or transfer personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, corporate transaction, insolvency event, or similar event, subject to applicable confidentiality and legal requirements.

9.3 Legal, compliance, safety, and enforcement purposes

We may disclose personal information where we believe in good faith that doing so is necessary or appropriate to:

  • comply with law, regulation, legal process, or a valid governmental request;
  • respond to subpoenas, court orders, or regulatory inquiries;
  • protect or defend our rights, property, or interests;
  • protect the rights, safety, security, or property of users, counterparties, third parties, or the public;
  • investigate or prevent fraud, unauthorized activity, abuse, security incidents, or violations of our Terms; or
  • enforce our agreements and policies.

9.4 With your direction or consent

We may disclose personal information to third parties when you direct us to do so, choose to connect third-party services, or otherwise consent to the disclosure.

9.5 Public and blockchain disclosures

Certain information is inherently public or may become public as a result of blockchain use, protocol activity, or public wallet interactions. Avo is not responsible for limiting access to information that is publicly available on-chain or through third-party blockchain tools.

9.6 Strategy Operators, Marketplace Participants, and Related Disclosures

The Services may allow you to deploy, access, follow, subscribe to, allocate to, observe, compare, or otherwise interact with strategies, agents, managers, operators, or similar marketplace participants, whether operated by Avo, by other users, or by third parties.

In connection with such functionality, Avo may disclose, display, or make available certain information to strategy creators, operators, managers, subscribers, prospective subscribers, or other relevant participants, including, as applicable and as permitted by the design of the Services:

  • wallet addresses or pool wallet identifiers;
  • strategy-level balances, deposits, withdrawals, allocations, positions, or performance data;
  • transaction, activity, and execution history associated with a strategy or pool;
  • subscriber counts, participation metrics, or aggregate performance information;
  • public blockchain information associated with relevant wallets or strategies; and
  • other information reasonably necessary to operate, administer, secure, analyze, or present the relevant strategy, marketplace feature, or user experience.

Because wallet addresses and blockchain activity may be linkable to individuals, information shared or displayed in connection with marketplace or strategy functionality may constitute personal information in some circumstances.

You acknowledge that participation in strategy or marketplace functionality may involve disclosure of wallet-linked or activity-linked information to other participants, subject to the product design, your settings, public blockchain visibility, and this Privacy Policy.

10. International and Cross-Border Processing

The Services may be provided using personnel, vendors, cloud providers, infrastructure providers, and other service providers located in multiple jurisdictions. As a result, personal information may be collected, stored, accessed, processed, or disclosed outside your province, territory, or country of residence.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, regulators, or law enforcement in that jurisdiction.

11. Security

We use administrative, technical, contractual, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, unauthorized disclosure, alteration, and destruction.

However, no security measure is perfect or impenetrable. In particular:

  • internet and software systems may be vulnerable to attack or failure;
  • email and other communications may not be secure;
  • wallet infrastructure, key management, user devices, browsers, extensions, and third-party tools may introduce security risks;
  • blockchain transactions are irreversible once confirmed; and
  • we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality and security of your devices, wallets, recovery materials, credentials, and any private keys, export files, seed phrases, passphrases, or authentication tools within your possession or control.

12. Retention

We retain different categories of personal information for different periods depending on the purpose for which the information was collected, the sensitivity of the information, legal requirements, security needs, dispute-resolution needs, and operational necessity.

Without limiting the foregoing:

  • account, profile, contact, and user-preference information may be retained for as long as necessary to provide the Services and manage the user relationship;
  • wallet-linked records, transaction-support records, strategy configuration records, allocation records, audit trails, and similar operational records may be retained for as long as reasonably necessary to administer the Services, investigate incidents, address disputes, support security, comply with legal obligations, and maintain system integrity;
  • logs, diagnostics, fraud-prevention records, access records, and security monitoring information may be retained for as long as reasonably necessary to detect, investigate, prevent, and remediate abuse, fraud, unauthorized activity, and security incidents;
  • communications, support records, and internal review materials may be retained for as long as reasonably necessary to respond to requests, improve service quality, and establish, exercise, or defend legal claims; and
  • public blockchain data and derived records may be retained for as long as such information remains relevant to the operation, integrity, analysis, or auditing of the Services, recognizing that on-chain records may persist indefinitely and may not be capable of deletion.

Where automated processing or automated-decision functionality is used in a manner that is subject to specific recordkeeping or retention obligations under applicable law, Avo may retain the information used in connection with such processing for the period required or reasonably necessary to comply with such law.

General retention periods may be extended where reasonably necessary for legal compliance, litigation holds, investigations, law enforcement requests, audit requirements, fraud prevention, security incidents, or the protection of Avo, users, and the Services.

13. Security Incidents and Breach Notification

Avo maintains processes designed to identify, assess, contain, investigate, document, and respond to suspected or confirmed security incidents affecting personal information.

Where required by applicable law, and where a breach of security safeguards involving personal information creates a real risk of significant harm or otherwise triggers a legal notification obligation, Avo will provide notices to affected individuals, regulators, or other parties as required by law.

Avo may delay or limit notice where permitted by law, including where notice would impede an investigation, create additional security risk, or otherwise be inappropriate under the circumstances.

14. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete personal information;
  • withdraw consent to certain processing, where processing is based on consent;
  • opt out of promotional or marketing communications;
  • request information about our privacy practices; and
  • make a complaint to the appropriate privacy regulator.

To exercise applicable rights, you may contact us using the contact details set out below. We may need to verify your identity before responding to a request.

Please note that some information may be exempt from access, correction, deletion, or other requests under applicable law. In addition, certain information, including public blockchain data, transaction records, security logs, and records necessary for compliance, dispute resolution, or system integrity, may not be capable of deletion or modification.

15. Communications Preferences

You may opt out of non-essential marketing or promotional emails by using the unsubscribe mechanism included in those communications or by contacting us. Even if you opt out of promotional communications, we may still send you service-related, operational, transactional, security, or legal notices.

16. Minors

The Services are not directed to children. You must not use the Services if you are under the age required under applicable law to validly accept these terms and use digital-asset services of this nature. If we become aware that we have collected personal information from a person who was not permitted to use the Services, we may delete that information where appropriate and permitted by law.

17. Third-Party Services

The Services may link to or integrate with third-party services, websites, applications, wallets, blockchains, protocols, APIs, communication tools, or analytics tools. We do not control those third parties and are not responsible for their privacy practices, content, availability, or security. Your interactions with third-party services are governed by their own terms and privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version and revise the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent for changes.

Your continued access to or use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy, to the extent permitted by law.

19. Contact Us

For questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:

Tradable Inc.
6th Floor, 905 West Pender Street, Vancouver, BC, V6C 1L6
legal@avo.so

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator or data protection authority.